FAQ
Lash FAQ
How many lashes are used for a full set and refills/infills?
Full set: 150-200 Lashes
Refills: 75-100 Lashes
How many lashes come in a tray?
3D 0.07 Premade Lashes
240 Lashes
20 Lashes per strip
12 Strips per tray
4D & 5D 0.07 Premade Lashes
132 Lashes
11 Lashes per strip
12 Strips per tray
6D, 7D & 8D 0.05 Premade Lashes.
144 Lashes
12 Lashes per strip
12 Strips per tray
10D, 12D and 14D Trays:
240 Lashes
10 Lashes per strip
24 Strips per tray
How many lashes are used for a hybrid set, 40% Volume 60% Classic?
How are your lashes bonded?
The lashes are hand-made and bonded together with heat during manufacturing. No glue is used in manufacturing Fan of Lashes products.
How do I apply Pre-made Volume Lashes?
You can apply them underneath or on top of the natural lash, like you would with the Classic (1:1 method of lashing).
How long do your clients go between refills/infills?
My clients’ lashes hold between 3-4 weeks and they come back with at least 60% of their lashes still on.
Do Pre-made Volume Lashes clump together at the base?
No, with correct application, isolation, diameter and sizing for each natural lash these lashes will sit beautifully with no clumping on the natural lash.
How long does it take to apply Pre-made Volume Lashes?
How do I take Pre-made Volume Lashes off the strip?
Can I return my products?
At Fan Of Lashes we pride ourselves on our products and our customer satisfaction. If you wish to return your products please contact us at info@fanoflashes.com and we will be happy to assist you with your inquiry. See our Returns FAQ for more information.
Shipping
How much is shipping?
Australia Wide Shipping:
-
$13 plus GST flat rate Express Shipping
-
FREE shipping for orders over $300 AUD
United States and Canada Shipping:
- $95 flat rate shipping
- FREE shipping for orders over $900 AUD
When will my products ship?
All orders will be shipped the following day, after your order has been placed. Fan of Lashes will do its best to get your products to you via the fastest method but can not take responsibility if there are delays with Australia Post or International Postage services which are out of our control.
Do you have a minimum order quantity for shipping?
If you wish to place a small order of 4 trays or less, shipping can be negotiated by emailing info@fanoflashes.com
Where do we ship to?
We ship to Australia, the United States and Canada
Do we offer free shipping?
Australia Wide Shipping:
-
$13 + GST flat rate Express Shipping
-
FREE shipping for orders over $300
United States and Canada Shipping:
- $95 AUD flat rate shipping
- FREE shipping for orders over $900 AUD
Returns
What is your returns Policy?
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fanoflashes.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Change of mind
Under the Australian Consumer Law the customer can get a refund or a replacement for a broken or faulty product. To be eligible for a return please make sure your item is unused and in the same condition as when you received it.
A re-stocking fee will be charged for a change of mind.
Damaged Good Refund
If you have received your items and they are damaged please send us an email to info@fanoflashes.com with a picture of your products. We will endeavour to come
to a quick solution in a timely matter.
Missing or lost orders
Please check your tracking details, if it is saying delivered check with Australia post that it has been delivered to your address. You can contact Australia post on 13 76 78. If they can’t find your parcel please open a case with Australia post and pop us a email to info@fanoflashes.com with your case number and we will contact them to further investigate.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: 19 Scholes Avenue Parafield Gardens South Australia 5107
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying your shipping cost if it’s a change of mind. Please make sure you get tracking on your items and they are packed correctly so they will not be damaged on return.
Please monitor the tracking details to know when your item is expected.
Need help?
Contact us at info@fanoflashes.com for questions related to refunds and returns.
Payments
What payment methods do you accept?
Fan of Lashes accepts all major credit cards, PayPal, Stripe and AfterPay.
ZIP Pay Information
Find out more information on ZIP here, including their own FAQs.
Afterpay information
Afterpay Terms of Service may be found here.
Paypal information
Paypal Terms of Service may be found here.
Privacy
What is your Privacy Policy?
This Privacy Policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in Australian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
:To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
:To improve our website in order to better serve you.
:To allow us to better service you in responding to your customer service requests.
:To quickly process your transactions.
:To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We do collect credit card information, but did not know PCI compliant scans are now required. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
Contacting us
If there are any questions regarding this Privacy Policy, you may contact us at info@fanoflashes.com